Director CSP

The Director of a Shared Services Center (SSC) is a key player in the creation and maintenance of a high-performance shared services center, contributing to the company's overall operational efficiency. Multi-dimensional, its role encompasses operational management, strategic direction and coordination of activities to ensure the efficient delivery of shared services across the enterprise.

Role of the Director CSP

Its central role is to oversee the day-to-day operations of the CSPs, ensuring efficient service delivery. As a leader, he or she guides teams towards the achievement of organizational objectives, ensures process optimization and fosters internal collaboration. With a strategic vision, the CSP Manager actively contributes to the continuous improvement of services, ensuring the satisfaction of internal and external customers.

Looking for a Director CSP

You are a Director CSP

Profile Director CSP

Skills and experience required

  • Strategic leadership: the CSP Director understands the organization's needs, anticipates market trends and guides the CSP towards achieving strategic objectives.
  • Operational management: the CSP Director makes sound operational decisions and maintains high service levels
  • HR management: the CSP Manager creates a positive working environment by ensuring that the team has the skills needed to deliver quality services.

Personal qualities required

  • Communication: the CSP Director clearly communicates the vision, objectives and expectations to team members and internal customers.
  • Leadership and team management: the CSP Manager creates a positive working environment, encourages collaboration and develops the skills of his team.
  • Change management: the Director of a CSP promotes adaptability within the team and clear communication on the reasons for change.

The missions of the Director CSP

  • Team management: the CSP Manager supervises and motivates teams, fostering a collaborative, results-oriented work environment.
  • Process optimization: identifies and implements continuous improvements to optimize CSP operational efficiency
  • Coordination of activities: ensuring transparent communication, it coordinates activities between the various CSP teams to guarantee consistent service delivery.
  • Strategic development: the CSP Director participates in the development and implementation of strategies aimed at growth and adaptation to the company's changing needs.

Advantages of using a Director CSP

  • Optimize operations: by standardizing and automating processes, the CSP Manager can improve efficiency, reduce operating costs and offer more consistent services.
  • Focus on core business: by centralizing shared services under an experienced Director, the company's other business units can concentrate more on their core activities. This enables the company to maximize its resources, improve specialization in each area, and remain agile in the face of change.
  • Better HR management: the CSP manager can set up training programs to develop the skills needed within the CSP team and ensure effective talent management.
  • Improved service quality: centralizing services enables the CSP Director to set high quality standards and monitor performance, thus contributing to internal customer satisfaction.

Examples of Director CSP

Here is a detailed overview of the CSP Director's duties:

  • Strategic leadership: the CSP Director defines a clear vision and strategic objectives for the CSP, in line with the company's overall strategy;
  • Operational Management: The CSP Director oversees all operational activities of the CSP, including service delivery, resource management, operations planning, and performance management;
  • Process optimization: the CSP Director identifies opportunities to optimize internal CSP processes, such as automating tasks, standardizing processes and adopting best practices to increase operational efficiency;
  • Quality of service: The CSP Director ensures that the CSP provides high-quality services in accordance with established standards by implementing quality control mechanisms;
  • Managing internal customer relations: the CSP Manager establishes positive relations with the various internal stakeholders, ensuring that their expectations are exceeded;
  • Project management: the CSP Director leads the implementation of projects linked to process improvement, service expansion or other strategic initiatives;
  • Cost management: the CSP Director manages the CSP budget effectively, identifying ways to improve operational efficiency to maximize profitability;
  • Reporting and analysis: the CSP Manager prepares regular reports for senior management, providing analysis of CSP performance, trends, and recommendations for continuous improvement.

In short, the CSP Director is responsible for overseeing all facets of the shared services center to meet the needs of internal customers in a way that is efficient and aligned with the company's strategic objectives.

How to recruit a Director CSP

Identify the skills, qualifications and experience required to manage shared service centers. Determine the technical skills, qualifications, experience and soft skills needed to succeed in the role of CSP Director. Finally, draw up a clear, attractive job description that highlights essential skills and responsibilities.

Post the job offer on online job platforms, the company website and professional networks. Develop a rigorous assessment process through in-depth interviews, skills assessments, case studies and references.

When meeting shortlisted candidates, assess their understanding of specific financial issues, their ability to make strategic decisions and their compatibility with the existing team. Once you’ve identified the ideal candidate, draw up a competitive offer, taking into account compensation, benefits, incentives and working conditions. Negotiate openly and constructively.

Facilitate the integration of the new CSP Manager by providing detailed information about the company, the organizational culture and the teams. Plan transition sessions with outgoing managers to ensure a smooth transition. Put in place a continuous evaluation process to ensure that the CSP Manager is achieving his or her objectives and integrating positively into the company.

Recruiting a CSP Director takes time and effort, so one final word of advice: don ‘t hesitate to call on a firm like Faithful Executive . As recruitment experts, we’ll identify the right talent for you, carry out in-depth searches and facilitate the selection process.

Latest job offers

Our advice

All our tipsAll our tips