The interim Customer Service Manager's duties encompass a variety of responsibilities aimed at ensuring the satisfaction, loyalty and growth of the customer portfolio. Here's an overview:

• Defining customer service strategy: the interim Customer Service Manager develops a global customer service strategy aligned with corporate objectives, defining service standards, performance indicators and quantitative and qualitative targets;
• Managing customer service teams: the interim Customer Service Manager recruits, trains and coaches customer service teams, fostering a motivating work environment focused on collaboration and service excellence;
• Development of policies and procedures: The interim Customer Service Manager develops clear policies and procedures for handling customer inquiries, complaints and returns, ensuring that teams are well trained to implement these policies consistently;
• Problem resolution and claims management: the interim Customer Service Manager implements effective problem resolution and claims management processes, ensuring that teams are empowered to resolve issues quickly and to the customer's satisfaction;
• Collaboration with other departments: the interim Customer Service Manager works closely with the marketing, sales and production departments, providing crucial information on customer needs and concerns to other departments;
• Measuring customer satisfaction : The interim Customer Service Manager implements customer satisfaction measurement systems, such as surveys and key performance indicators (KPIs), using these metrics to assess customer service performance and guide continuous improvement initiatives.

In short, the interim Customer Service Manager is a key player in creating a customer-centric culture within the company, contributing to customer satisfaction, loyalty and overall growth.

• Oversee customer service teams and operations: the Customer Service Manager is responsible for ensuring that customer service teams are effective and efficient. He must also ensure that customer service complies with company standards and procedures.
• Improving customer satisfaction: the Customer Service Director must identify customer needs and expectations, and implement actions to satisfy them. It can use satisfaction surveys, focus groups or individual interviews.
• Developing the skills of customer service teams: the Customer Service Manager sets up training, coaching or personal development programs.
• Developing customer relations: the Customer Service Director encourages interaction between customers and the company, personalizing the customer experience and developing a customer culture.