Interim CSP Director

The interim SSC Director is an experienced, multi-skilled manager, responsible for ensuring the smooth running of a Shared Services Center. Our managers are true experts in the field, with the solid skills needed to successfully implement a new CSP and gain in efficiency.

Role of the Interim CSP Director

Here is a detailed overview of the duties of the interim CSP Director:

  • Strategic leadership: the interim CSP Director defines a clear vision and strategic objectives for the CSP, in line with the company's overall strategy;
  • Operational Management: The interim CSP Director oversees all operational activities of the CSP, including service delivery, resource management, operations planning, and performance management;
  • Process optimization: the interim CSP Director identifies opportunities to optimize internal CSP processes, such as automating tasks, standardizing processes and adopting best practices to increase operational efficiency;
  • Quality of service: The interim CSP Director ensures that the CSP provides high-quality services in accordance with established standards by implementing quality control mechanisms;
  • Reporting and analysis: the interim CSP Manager prepares regular reports for senior management, providing analysis of CSP performance, trends, and recommendations for continuous improvement.

In short, the interim CSP Director is responsible for overseeing all facets of the shared services center to meet the needs of internal customers in a way that is efficient and aligned with the company's strategic objectives.

Looking for an Interim CSP Director

You are an Interim CSP Director

Profile Interim CSP Director

Skills and experience required

  • Knowledge of administrative and financial processes
  • Knowledge of management tools
  • Managerial skills
  • Leadership

Personal qualities required

  • Initiative
  • Analytical skills
  • Ethics
  • Adaptability

The missions of the Interim CSP Director

  • Analysis of productivity gains
  • Decision support
  • Team management

Advantages of using an Interim CSP Director

  • Expertise
  • Flexibility
  • Crisis management

Examples of Interim CSP Director

  • Operational management: planning activities, allocating resources and implementing processes to ensure that services are delivered efficiently and in full compliance.
  • Process optimization: analyze existing workflows, identify potential inefficiencies, and implement strategies to optimize service delivery, reduce costs and improve quality.
  • Human resources management: recruitment, training, performance appraisal, and creating a pleasant working environment.
  • Customer relations: establish and maintain positive relations with internal and external customers, understand their needs and anticipate their expectations.

How to recruit an Interim CSP Director

Before looking for an interim CSP Director, take the time to understand your company’s needs. Identify the skills, knowledge and qualities required for a successful interim.

Look for reputable interim management firms with proven experience in recruiting interim managers for similar situations.

When selecting potential candidates, carefully evaluate their technical skills and experience in managing shared service centers.

Look for leaders who demonstrate the ability to work with diverse teams, make strategic decisions and adapt quickly to an environment in interim.

Contact former employers and colleagues for information on the candidate’s past performance, problem-solving skills and ability to adapt to interim situations.

Once you’ve identified the ideal candidate, discuss contractual terms and conditions. Clarify expectations, responsibilities, length of contract, and compensation terms.

After hiring, set up an effective integration process. Provide the new interim CSP Director with all the information he or she may need.

Latest mission offers

Our advice

All our tipsAll our tips