Shared Services Center (SSC)

Every manager’s dream: a shared service center that optimizes operations, cuts costs and boosts performance. But the reality is often more complex. Entrust the creation and management of your CSP to interim management experts.

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shared services center: definition

A shared services center (SSC) centralizes all the administrative and operational functions of several entities within a single organization, to improve overall efficiency and performance. While setting up a CSP is a promising business strategy for companies, putting it into practice is no less complex. This type of project, with its multiple stakes, requires the intervention of an expert capable of combining a strategic vision with a pragmatic approach to decision-making.

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years of experience in interim management

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companies successfully supported over the past 10 years

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missions abroad in 2024

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assignments carried out in 2024

Why adopt a Shared Services Center model?

The adoption of a Shared Service Center (SSC) model meets several key challenges for Middle Eastern companies seeking optimization and performance.

1

Cost reduction: the CSP enables economies of scale by pooling resources and processes. Centralizing support functions helps rationalize expenditure and eliminate duplication.
2

Standardization of practices: by centralizing services, it is easier to implement common standards and procedures, helping to guarantee the quality and consistency of the services provided.
3

Freeing up resources: CSP frees up human and financial resources that can be reallocated to the company’s core business activities. This allows us to focus on creating value and improving competitiveness.
4

Greater flexibility: a well-designed CSP can adapt more easily to organizational changes, enabling a more agile allocation of resources according to fluctuating business needs.
5

Enhanced physical security: the CSP enables back office activities to be centralized in more secure areas.
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Accelerate digitalization: processes are standardized and organized, making it easier to implement new technological tools.

Shared service centers: how to make a successful transition?

Essential preparatory work

Before launching the project, it is important to carry out an in-depth study to assess the feasibility and potential benefits of CSP. The study must also identify potential risks and challenges, as well as solutions for mitigating them.

Mobilize teams and obtain management support

Involve all employees from the outset, especially senior management, to ensure buy-in and give the project the necessary impetus.

Follow a rigorous methodology

Follow the usual stages of a transformation project, from feasibility study to detailed design, implementation, transition and stabilization.

Recruiting talent

Schedule this step at the right time to avoid boredom or early disengagement of employees, while ensuring a smooth operational changeover.

Talent development

Don’t neglect the training and ongoing development of talent once the CSP has been deployed, by considering techniques such as talent mapping, talent management, training plans, internal rotations and flexible working conditions.

Calling on an interim manager to set up an SSC

Interim managers are specially trained to manage complex transformation projects. They contribute their expertise and leadership to identify potential challenges, develop appropriate solutions and mobilize teams around this common goal.

By working with an interim management firm like FAITHFUL EXECUTIVE, companies can overcome the challenges of organizational transformation and achieve their goals more quickly and efficiently.

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The advantages of working with an interim manager

An interim manager allows you to benefit from :

An expert to guide you: his experience enables him to anticipate difficulties, propose pragmatic solutions and effectively manage the project.
An objective outside view: the interim manager acts as an independent player, giving him an objective view of the project and enabling him to make the necessary decisions with complete impartiality.
Saving time and efficiency : using an interim manager allows the company to concentrate on its core activities, saving precious time.

FAITHFUL EXECUTIVE: your expert partner for setting up your shared services center.

The process for a successful transition to a CSP

1. Feasibility study and project scoping

This study must analyze the company’s needs, existing business processes and potential for optimization.

2. CSP design

This stage includes defining the organization of the SSC, the business processes that will be transferred to it, the IT tools that will be used and the performance indicators.

3. Implementation and transition

The implementation phase is the most complex, involving the transfer of activities to the CSP and the training of teams.

4. Stabilization and optimization

Once the CSP has been set up, it needs to be stabilized and optimized. This involves monitoring performance indicators, identifying areas for improvement and making the necessary adjustments.

5. Communication and support

It’s important to communicate clearly and regularly with employees about the project’s objectives, expected benefits and upcoming changes.

FAQ

What is the consultant’s working method and how does it align with our expectations?Kenneth LAMBO2024-02-22T14:42:22+00:00

What is the consultant’s working method and how does it align with our expectations?

The consultant’s working method is rigorous and results-oriented. It starts with an analysis of your needs and current situation, then develops customized solutions in collaboration with your teams. It implements monitoring and evaluation processes to ensure that its intervention is aligned with your objectives and produces measurable results.

What objectives can we aim to achieve by hiring a consultant?Kenneth LAMBO2023-12-22T18:01:03+00:00

What objectives can we aim to achieve by hiring a consultant?

Objectives vary according to the needs of each company. However, among the goals a company can set itself to stimulate growth and profitability are :

Process optimization,
Improving performance,
Solving complex problems,
Developing new strategies.

What experience and specific skills should the consultant have to meet our needs?Kenneth LAMBO2023-12-22T17:59:55+00:00

What experience and specific skills should the consultant have to meet our needs?

The consultant’s experience and skills may include:

Sector expertise,
Project management experience,
Advanced analytical skills,
Ability to work as part of a team,
Ability to communicate effectively with various stakeholders.

How will the consultant fit in with our existing teams and corporate culture?Kenneth LAMBO2023-12-22T17:59:31+00:00

How will the consultant fit in with our existing teams and corporate culture?

Before the start of any assignment, the consultant undertakes to gain an in-depth understanding of your company’s culture and values. It works closely with your existing teams, adapting to your internal processes and helping to strengthen cohesion and collaboration within your organization.

What’s the difference between a consultant and an interim manager?Kenneth LAMBO2023-12-22T17:59:00+00:00

What’s the difference between a consultant and an interim manager?

A consultant is an independent professional who provides advice and expertise in a specialized field, on short-term projects.

An interim manager is hired to take over the management of an organization for a limited period. They are usually hired to solve a problem or to help the company through a period of transition.

Contact us

Would you like more information, to make an appointment or tell us about a project? The FAITHFUL EXECUTIVE team is at your disposal to answer your questions as quickly as possible.

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